Privacy Policy

Flitto Japan Inc. (hereinafter referred to as "our company") is fully cognizant that the protection of personal information of customers, business partners, employees, and related parties is an obligation to be borne by our company as a translation and data collection service provider. Therefore, based on the principles of privacy protection and standards of conduct that we have established, our company is committed to fully complying with our social mission, protecting the rights of individuals, and abiding by all laws and regulations related to personal information.
In addition, we hereby declare that we have established a personal information protection management system to embody the following policy, and that we will make company-wide efforts to continuously improve the system while keeping abreast of the latest IT technologies, changes in social demands, and shifts in the business environment.

• Our company will acquire, use, and provide personal information in an appropriate manner, and will not handle personal information beyond the scope necessary to achieve the specified purpose of use. Our company will also take the necessary measures to ensure that personal information is handled in accordance with the aforementioned statement.
• Our company will comply with laws, regulations, national guidelines, and other standards concerning the handling of personal information.
• Our company will allocate management resources that correspond to the circumstances of our business to prevent the risk of divulgence, loss, or corruption of personal information by taking reasonable security measures, and will strive to maintain and improve the framework for the protection of personal information.
  In the event of an emergency, we will promptly take the necessary corrective measures.
• The personal information protection management system will be revisited in a timely and appropriate manner to ensure its continuous improvement in light of changes in the environment and circumstances surrounding our company.

Ryota Tomiyama,
Representative Director, Flitto Japan Inc.

[Contact for inquiries regarding our privacy policy and for any complaints or concerns regarding personal information]

Atrium Ebisu-Minami 1-Chome Bldg. 4F, 1-20-15 Ebisu-Minami, Shibuya-ku, Tokyo 150-0022, Japan
Flitto Japan Inc.
Contact for inquiries regarding personal information
E-mail: flittojapan@flitto.com
Note: Please refrain from sending specific e-mails.
Phone: 03-4500-1794 (Hours of Operation: 10:00 to 19:00)

[Information on the Purposes of Use of Personal Information]

"Flitto Japan Inc. (hereinafter referred to as "our company") is hereby announcing that personal information will be used within the scope of the following purposes of use, in accordance with Article 21.1 of the Act on the Protection of Personal Information (Personal Information Protection Act) and JISQ15001:2017 Annex A.3.4.2.4. "

Purposes of Use of Personal Information

Our company will use the personal information we obtain for the purposes indicated below.

• Personal information of business partners is used for business communications and for informing partners of new products and services.
• Personal information of those who inquire about our company's respective businesses is used to respond to those inquiries.
• Personal information of our company's employees is used for personnel and labor management, business management, health management, security management, and other purposes.
• Information on applicants to our company is used for recruitment purposes.
• For our company's translation and data collection businesses.

[Regarding the dissemination of matters related to personal data retained]

Flitto Japan Inc. (hereinafter referred to as "our company") retains personal data (for which our company has the authority to notify the purpose of use, disclose, modify, add or delete its contents, suspend its use, erase, and suspend its provision to third parties) as follows.

1. Name, affiliation and contact information of the supervisor regarding personal information

• Title of Supervisor: Chief Privacy Officer
• Title: Ryota Tomiyama, Representative Director, Flitto Japan Inc.
• Contact: Phone: 03-4500-1794

2. Purposes of use of retained personal data

• Personal information of our business partners will be utilized for the purpose of business communication and to inform our partners of our new products and services.
• Personal information of those who contact us with inquiries about our company is used to respond to such inquiries.
• Personal information of our company's employees is used for personnel and labor management, business management, health management, security management, and other similar purposes.
• Information regarding direct applicants to our company is used for recruiting purposes.
• For translation and data collection services conducted by our company.

3. Contact for any complaints or concerns regarding personal data retained by our company

Inquiries about retained personal data are handled at the following address.

Atrium Ebisu-Minami 1-Chome Bldg. 4F, 1-20-15 Ebisu-Minami, Shibuya-ku, Tokyo 150-0022, Japan
Flitto Japan Inc. Contact for inquiries regarding personal information
Contact for inquiries regarding personal information
E-mail: flittojapan@flitto.com
Phone: 03-4500-1794 (Hours of Operation: 10:00 to 19:00)

4. Authorized personal information protection organizations that our company is a member of.

There are no authorized personal information protection organizations that our company is a member of.

5. Understanding of the external environment

The security control measures are determined based on the understanding of the system for the protection of personal information in the Republic of Korea, where personal data is being stored.

• Information pertaining to the system for the protection of personal information in the Republic of Korea: Personal Information Protection Commission, "Investigation of the System for the Protection of Personal Information in Foreign Countries" https://www.ppc.go.jp/files/pdf/korea_report.pdf
• Information on measures taken by third parties to protect personal information: Compliance with the personal information protection laws of the country and confirmation of compliance with the eight principles of the OECD Privacy Guidelines.

"6. Measures taken to ensure the safe management of retained personal data, etc.

Our company has established regulations concerning the handling of personal information and specified personal information, as well as regulations pertaining to safety measures, and has taken organizational, personnel, technical, and physical safety control measures."

[Procedures for Disclosure, etc. of Retained Personal Data]

You may request a "notification of purpose of use, disclose, modify, add or delete its contents, suspend its use, erase, and suspend its provision to third parties" (disclosure, etc.) of retained personal data.
Our company will respond to requests for disclosure, etc. of personal data according to the following procedures.

1. Receipt of Requests for Disclosure, etc.

(1) Please contact us at the following address:

Please mail or otherwise bring the "Designated Form" to the following address after agreeing to our "Privacy Policy" upon receiving the form via mail from the company.
Atrium Ebisu-Minami 1-Chome Bldg. 4F, 1-20-15 Ebisu-Minami, Shibuya-ku, Tokyo 150-0022, Japan
Flitto Japan Inc.
Contact for inquiries regarding personal information
E-mail: flittojapan@flitto.com
Phone: 03-4500-1794 (Hours of Operation: 10:00 to 19:00)

(2) To verify your identity, please mail or otherwise bring one of the following documents together with (1) "Designated Form".

• A copy of an official identification document such as a driver's license or passport that verifies the identity of the person making the request for disclosure, etc.
  (The copy must show the name and address of the person making the request for disclosure, etc.)
• A copy of the certificate of residence (issued within 30 days prior to the date of the request for disclosure, etc.).

(3) If the procedure is to be completed by a proxy, in addition to (1) " Designated Form" and (2) "Identification Documents", please mail or otherwise bring one of the documents listed in a) below and b) below.

• a) Identification documents of the proxy
  ・A document certifying the representative, a copy of the proxy's driver's license, passport, or other official identification that can be used to verify the proxy's identity (the document must show the name and address of the proxy making the request for disclosure, etc.)
  ・A copy of the proxy's certificate of residence (issued within 30 days prior to the date of the request for disclosure, etc.)
  ・If the agent is an attorney, a document showing his/her registration number.
• b) Document certifying the authority of proxy (letter of attorney, etc.)
  ・If the document proving the identity of the applicant or proxy clearly shows his/her legal domicile, then the document may be deleted.
  ・If the document proves the identity of the applicant or proxy, the company will dispose of it responsibly no later than two months after obtaining the document.

2. Fees and Collection Method for "Requests for Disclosure, etc."

The following service fee (including expenses associated with our reply) will be charged per request solely in the case of a request in relation to notification or disclosure of the purpose of use.
Please enclose a fixed postal money order for the following amount when mailing the request documents.
Service fee amount: 1,000 yen (tax included)

3. Notification of Review Results

The results of the internal review will be communicated without delay by the following methods.

• In case of notification or disclosure regarding the purpose of use of personal information, our company will either mail or hand-deliver a letter to the intended recipient.
• In case of revision, notification, removal, suspension of use, deletion, or cessation of provision to a third party of personal information, our company will contact the individual by phone or e-mail.

The documents will be sent by one of the following appropriate methods.

• The response letter will be sent by ordinary mail to the registered address of the person in question.
• The response letter will be faxed to the registered fax number of the person in question.
• The response letter will be sent by e-mail to the registered e-mail address of the person in question.
• The response will be verbally transmitted via a telephone call to the registered telephone number of the person in question.